Please read this Agreement carefully. It governs your registration and participation in any programs, services, memberships, courses, or access to the members’ portal (“Program,” “Membership,” or “Service”) offered by The Centre for Digestive Health (“Company,” “we,” “our”) via https://www.centrefordigestivehealth.com. By signing up, paying for, or using any of our offerings, you (“Client,” “Member,” or “you”) agree to the following terms:
• Therapeutic Focus
We specialise in uncovering the root causes of a range of digestive and related systemic conditions—including but not limited to IBS (irritable bowel syndrome), SIBO (small intestinal bacterial overgrowth), GERD/reflux, and interconnected concerns such as autoimmune gut disorders, food sensitivities, skin issues, neural and hormonal imbalance, and metabolic health issues like weight or fatigue (Centre for Digestive Health).
• Approach
Our method is grounded in functional medicine, focusing not just on managing symptoms but healing from the inside out—by restoring microbial balance, repairing your gut lining, calming inflammation, and supporting gut–brain–immune system harmony (Centre for Digestive Health).
• Personalisation & Journey
Our work is deeply personalised. Whether you’re dealing with post-infectious IBS, chronic bloating, reflux, brain fog, mast cell issues, histamine intolerance, or other related symptoms—you’ll receive tailored assessment and support, conducted via live Zoom consultations for convenience and flexibility (Centre for Digestive Health).
• Practitioner Team
o Melinda King – Functional Medicine Practitioner (Institute of Functional Medicine); Nutritionist; Registered Counsellor (Australian Counselling Association); qualified SIBO treating Practitioner (The SIBO Doctor), gut microbiome restoration, and trauma-informed care (Centre for Digestive Health).
o Dr Thim Yoon Chen – Qualified Medical Practitioner with background in general practice, dermatology, tropical medicine, travel medicine, occupational medicine, and clinical nutrition/metabolism which includes training with the Australian College of Nutritional and Environmental Medicine (Centre for Digestive Health).
• The structured “Membership Program” begins with an individual onboarding session to your custom protocol, followed by regular live drop-in zoom sessions throughout the week or one to one sessions as directed, with the cost smoothed over the duration of the 12 month membership where the weekly payment plan has been selected (Centre for Digestive Health).
• You are responsible for fulfilling the full payment plan. Unpaid balances may result in suspension of access and recovery actions, including through a collection agency.
• Our accepted methods of payment include Visa, Mastercard, and PayPal.
• Opting for instalment or recurring payment authorises us to charge your chosen payment method accordingly.
• Refunds are discretionary and assessed individually.
• Accessing or downloading program materials does not guarantee you a refund—especially if the intent is to misuse or duplicate such content.
• Refunds will only be issued as required by Australian Consumer Law. For questions or claims, reach out to support@centrefordigestivehealth.com.
• Always seek clearance and ongoing care from qualified healthcare providers such as your GP, gastroenterologist, or other specialists before and during participation.
• You are fully responsible for your decisions and progress—and understand that results vary from person to person.
• The Members’ Portal is a supportive space—but you alone control what personal information you share.
• You agree to respect the privacy of other members and not disclose their personal or identifying information outside the community.
• All materials—including session recordings, workbooks, transcripts, group call content, and personal stories—are confidential, proprietary, and meant for your use only. Republishing, posting on social media, or unauthorized reuse is prohibited.
• All materials provided remain the exclusive intellectual property of The Centre for Digestive Health.
• You are granted a single-user licence for personal use only.
• Reproduction, redistribution, repackaging, or repurposing of our content for sale or public distribution is strictly prohibited and may result in legal action.
• By participating in group calls, recorded workshops, or other shared sessions, you consent to potential audio/video capture and grant us permission to use such content for therapy, training, or promotional purposes—without further approval or compensation.
• You participate at your own risk. The Centre for Digestive Health and its practitioners, staff, or affiliates are not liable for injuries, losses, or damages connected to your use of our services.
• You agree to indemnify and hold the Company harmless for any claims arising from your participation or breach of these Terms.
• We reserve the right to terminate or suspend your access—for example, if you breach these Terms, act in a manner that harms community safety, or behave disruptively.
• If terminated, you remain responsible for any outstanding fees and for safeguarding the confidentiality of materials you accessed.
• Our obligations may be delayed or suspended due to circumstances beyond our control (e.g., technical outages, natural disasters, or regulatory changes). We’re not held liable for such interruptions.
• These Terms may be updated at our discretion. Any changes will be posted on our website and take effect immediately.
• Should a dispute arise, both parties agree to resolve it in good faith. If unresolved, it will proceed to binding arbitration under Australian Centre for International Commercial Arbitration (ACICA) rules.
• This Agreement is governed by the laws of New South Wales, Australia.
• By signing up or using our services, you acknowledge and consent to these Terms. Your electronic enrolment constitutes a legally binding signature, and this Agreement is enforceable in full.
Purpose of this document
This document outlines important information about the nature of the services provided by Centre for Digestive Health. Please read this carefully before commencing care. You are encouraged to ask questions at any time. By signing this document, you acknowledge that you understand and agree to the terms described.
Our clinical approach
Centre for Digestive Health provides evidence informed functional and integrative care focused on digestive health, microbiome balance, immune regulation and the systemic factors that influence gastrointestinal symptoms. Care may include clinical assessment, review of pathology, functional testing, lifestyle modification plans, education, nutritional and behavioural strategies, and where relevant referral to external providers.
The aim of care is to support improved physical and emotional wellbeing. Outcomes vary from person to person and no specific result can be guaranteed. You remain an active participant in your care and are encouraged to share feedback, concerns, symptom changes or challenges so that we can adjust your plan as needed.
Service structure and expectations
To get the best results, clients are encouraged to:
• Attend appointments as scheduled
• Participate fully in the agreed treatment plan
• Communicate any concerns or difficulties as they arise
• Complete any tasks or tracking assigned between sessions
• Keep us informed of any medical changes or new diagnoses
Telehealth
Consultations are offered in person or through telehealth. When using telehealth:
• You agree to participate from a private and quiet location
• Neither party will record the session unless by prior notice
• You acknowledge that connectivity interruptions may occur and that an alternative method may be used if needed
Fees and payments
Current fees are listed on the website at www.centrefordigestivehealth.com. Fees may change from time to time and reasonable notice will be provided. Please note, the fees you agree to at the time you purchase a journey with a pre-determined timeframe (eg. 3 month, 6 month or 12 month journey), will remain fixed for the duration of that period.
Cancellations and rescheduling
Please provide at least twenty four hours notice if you cannot attend your appointment.
Late cancellations or non attendance may attract a cancellation fee of fifty percent of the session cost.
For program based services the cancellation terms in your program agreement will also apply.
Privacy
Australian privacy law applies to all personal information collected by Centre for Digestive Health. Our full Privacy Policy forms part of this agreement and is available on our website.
Your records are confidential. They are kept securely and may only be accessed by authorised clinical or administrative staff. Records are stored for a period of seven years in accordance with legislative requirements.
There are limited circumstances where confidentiality may need to be broken. These include:
• If there is an immediate and serious risk to your safety or the safety of another person
• If there is a legal obligation to report concerns such as serious criminal matters or the safety of a minor
• If we are required by a court order to release information
If confidentiality must be broken, we will attempt to discuss this with you when possible.
Use of digital tools and artificial intelligence
Centre for Digestive Health may use secure clinical software that includes artificial intelligence tools to assist with documentation. These tools do not store audio or video content. Only de identified or summarised information is used for the purpose of enhancing the accuracy of clinical notes.
Communication with Other Providers
To support coordinated and comprehensive care, we encourage an inclusive, collaborative approach with your existing healthcare team. This allows us to provide continuity of care by sharing appropriate updates or progress reports with the practitioners involved in your treatment.
You may choose to give consent for Centre for Digestive Health practitioners to communicate with your general practitioner or other healthcare providers. This consent can be withdrawn at any time. Please indicate your preference in the consent section below.
Emergencies
Centre for Digestive Health does not provide crisis support. If you require urgent assistance, please contact:
• Your general practitioner
• Emergency services on 000
• Lifeline on 131114
• The mental health triage service on 131465
• The emergency department of your nearest hospital
Consent for services
I understand the nature and purpose of the service provided by Centre for Digestive Health. I acknowledge that no specific outcome can be guaranteed. I understand my rights and responsibilities including attendance expectations, payment obligations, privacy, confidentiality and the limits to confidentiality.
By signing the below, I consent to participate in services with Centre for Digestive Health.
Consent for communication with other providers
By signing the below, I give consent for Centre for Digestive Health to communicate with my general practitioner or any relevant health provider for the purpose of coordinated care. I understand I may withdraw this consent at any time.
If you have questions about the Terms & Conditions, contact:
Centre for Digestive Health
In Clinic:
The Wellness House
55 Bathurst Road
Orange NSW 2800 Australia
Online Clinic:
Email: support@centrefordigestivehealth.com
Phone: +61 472 863 729
Website: www.centrefordigestivehealth.com